FAQ:
Do you have questions about Hazard County Shuttle or our services? We've got answers.
Where are your pick up locations?
We offer multiple pick up locations allowing you the option to have your vehicle waiting for you at the end of the trail or if you prefer to pedal back to town.
What time does your shuttle leave?
Shuttle departure times vary on season, temperature, and trail conditions. Please check our ticket page for current departure times.
What is your cancellation policy?
For Daily MTB Shuttles:
Because we operate a seasonal shuttle service on a fixed schedule with limited seating, we maintain a strict, non-refundable cancellation policy. This is standard practice for all local shuttle companies and is essential for the sustainability of our operations.
Required Notice for Cancellations or Rescheduling:
48 hours notice for parties of 3 people or less.
• 72 hours notice for parties of 4 or more.
• 7 days notice for parties of 10 or more.
We understand that unexpected circumstances occur, but we are unable to make exceptions to this policy. It is applied uniformly to all customers to ensure fairness and the continued reliability of our service.
We thank you for understanding.
For San Juan Hut Shuttles:
You will receive a full refund, less the $150.00 nonrefundable deposit, for cancellations made seven (7) days prior to your shuttle date.
Cancellations less than seven (7) days and up to three (3) days will be charged 50% of the total cost of the trip.
The total trip cost will be forfeited for any cancellation within seventy-two (72) hours of the shuttle date.
We still pay our drivers for canceled shuttles with less than seven days' notice to maintain our staff.
There are no exceptions; we'd like to thank you for understanding.
For Kokopelli Shuttles:
You will receive a full refund, less $50.00 nonrefundable deposit for cancellations made seven (7) days prior to your shuttle date.
Cancellations less than seven (7) days and up to three (3) days will be charged 50% of the total cost of the trip.
The total trip cost will be forfeited for any cancellation within seventy-two (72) hours of the shuttle date.
We still pay our drivers for canceled shuttles with less than seven days' notice to maintain our staff.
There are no exceptions; we'd like to thank you for understanding.
For River Vehicle Transfers:
You will receive a full refund for cancellations made seven (7) days before your shuttle date.
Cancellations less than seven (7) days and up to three (3) days will be charged 50% of the total cost of the trip.
The total trip cost will be forfeited for any cancellation within seventy-two (72) hours of the shuttle date.
There are no exceptions; we'd like to thank you for understanding.
No refunds will be issued if upon our arrival if the keys are not in the right place, should the the key not work or the vehicle is without fuel.
There are no exceptions; we'd like to thank you for understanding. .
For Guided Tours:
You will receive a full refund for cancellations made seven (7) days prior to your guided tour.
Cancellations of less than seven (7) days and up to three (3) days will be charged 50% of the total cost of the tour.
The total tour cost will be forfeited for any cancellation within seventy-two (72) hours of the shuttle date.
We still pay our guides for canceled tours with less than seven days' notice to maintain our staff.
Because we operate a seasonal shuttle service on a fixed schedule with limited seating, we maintain a strict, non-refundable cancellation policy. This is standard practice for all local shuttle companies and is essential for the sustainability of our operations.
Required Notice for Cancellations or Rescheduling:
48 hours notice for parties of 3 people or less.
• 72 hours notice for parties of 4 or more.
• 7 days notice for parties of 10 or more.
We understand that unexpected circumstances occur, but we are unable to make exceptions to this policy. It is applied uniformly to all customers to ensure fairness and the continued reliability of our service.
We thank you for understanding.
For San Juan Hut Shuttles:
You will receive a full refund, less the $150.00 nonrefundable deposit, for cancellations made seven (7) days prior to your shuttle date.
Cancellations less than seven (7) days and up to three (3) days will be charged 50% of the total cost of the trip.
The total trip cost will be forfeited for any cancellation within seventy-two (72) hours of the shuttle date.
We still pay our drivers for canceled shuttles with less than seven days' notice to maintain our staff.
There are no exceptions; we'd like to thank you for understanding.
For Kokopelli Shuttles:
You will receive a full refund, less $50.00 nonrefundable deposit for cancellations made seven (7) days prior to your shuttle date.
Cancellations less than seven (7) days and up to three (3) days will be charged 50% of the total cost of the trip.
The total trip cost will be forfeited for any cancellation within seventy-two (72) hours of the shuttle date.
We still pay our drivers for canceled shuttles with less than seven days' notice to maintain our staff.
There are no exceptions; we'd like to thank you for understanding.
For River Vehicle Transfers:
You will receive a full refund for cancellations made seven (7) days before your shuttle date.
Cancellations less than seven (7) days and up to three (3) days will be charged 50% of the total cost of the trip.
The total trip cost will be forfeited for any cancellation within seventy-two (72) hours of the shuttle date.
There are no exceptions; we'd like to thank you for understanding.
No refunds will be issued if upon our arrival if the keys are not in the right place, should the the key not work or the vehicle is without fuel.
There are no exceptions; we'd like to thank you for understanding. .
For Guided Tours:
You will receive a full refund for cancellations made seven (7) days prior to your guided tour.
Cancellations of less than seven (7) days and up to three (3) days will be charged 50% of the total cost of the tour.
The total tour cost will be forfeited for any cancellation within seventy-two (72) hours of the shuttle date.
We still pay our guides for canceled tours with less than seven days' notice to maintain our staff.
Are E-Bikes allowed?
Currently E-Bikes are not allowed on the trails that we service. This decision is not made by us, rather it is controlled by the local governing agencies that manage lands in the Moab area. For more information on e-bike friendly trails please click the link below.
Do you offer shuttles to the top of the Whole Enchilada?
At this time we do not offer shuttles to the top of the Whole Enchilada. We are working on getting a permit however we can only shuttle as high as the LPS trail. If you prefer to start higher it is a short 1.3 mile pedal on a dirt road to the access point of UPS (Upper Porcupine Singletrack). We also shuttle to Porcupine Rim Classic trail. LPS combined with Porcupine Rim Classic make up the bottom third section of The Whole Enchilada trail system.
Do we tip our driver?
Our driver's are always appreciative of a tip. If you were satisfied with your experience please feel free to show your appreciation by tipping your driver.
How long is the shuttle ride?
On average shuttle times are typically 45 minutes to an hour. These times can vary depending on trail location weather and road conditions.
How much water should I bring?
The desert is a harsh environment. It can be very warm and is usually extremely dry. We recommend that you carry minimum 100 oz. of water per rider, if not more. It is also important to bring food and snacks to help maintain your energy levels. For more information please click on the link below.
Do you supply a map?
We do not supply maps. Maps are available in town at all local bike shops. All proceeds from the maps are given to the Moab trail mix to help maintain and build new trails. You can also use online apps and download maps to your phone. We suggest always carrying a hard copy of the local map for the trail you are riding.
What if we have a mechanical issues with our bike or an emergency?
You should be equipped with the proper knowledge, tools, maps, first aid, etc. needed for a long day in the Moab back country. Hazard County Shuttle does not offer any type of trail rescue services. If an emergency should arise, dial 911.
How is my bike transported?
We have multiple rack systems to accommodate most bikes. Bikes need to be complete (wheels mounted) and should be in good working order prior to boarding.
Do you offer shuttles to other places?
If you would like to go explore other areas of Moab give us a call. We would like to make your trip to Moab most memorable and will do our best to accommodate you.
When riding Mag-7, how do I decide if I want to exit Gemini Bridges Road, Portal, or Poison Spider Mesa trail?
If you want a more intermediate ride, exit Gemini Bridges Road and park your vehicle at the Bar M/Moab Brands area. Exiting the Poison Spider Mesa trail, will allow you to climb up the Goldbar singletrack and ride the double black diamond Gold Bar Rim trail bypassing the expert level Portal Trail.
If you are an advanced to expert rider, you have the option of exiting the Portal trail, consisting of extreme exposure on the top portion and large chunky technical moves on the bottom half. It is highly recommended, WHEN IN DOUBT, WALK IT OUT! Live to ride another day!What is the average time to self shuttle with two vehicles?
The average two-car shuttle roughly takes 2-3 hours; 50 miles of wear and tear on your vehicles plus the cost of gas. The road to the top is extremely rough and rowdy.
How long is the shuttle to the lower section of the Whole Enchilada?
Depending on traffic and road conditions, the drive is roughly 45 minutes to 1 hour from the bottom of Porcupine Rim Classic Trailhead River Parking Lot to the top of the LPS (Lower Porcupine Rim Classic) trailhead.
The drive consists of 10 miles on asphalt and 12 miles on Sand Flats road which is a rough dirt road. The last 4 miles from the water tanks to the cattle guard are quite rowdy and wreak havoc on vehicles.
You can expect a bumpy ride as the road is littered with rocks, dips, uneven ground, and washboards. Riding with Hazard County Shuttle not only saves you time and money, but wear and tear on your vehicle and most importantly "your relationship" should you ask your significant other to shuttle you.Why would I choose to be picked up in town VS. the trailhead?
We offer in-town pickups at Rim Cyclery bike shop for those of you who do not have the ability to transport your bike to the trailheads.
This is a great option if you are:- Renting a bike and do not have a vehicle or bike rack.
- Sharing your vehicle with your significant other or family member.
- Your rig is already set up and you do not want to move it.
- Some folks prefer to log in extra miles by pedaling back into town.
Why are there multiple meeting locations for certain trails?
Hazard County Shuttle is the only shuttle company in Moab that operates in a true shuttle fashion from point to point trails. Translation, we pick you up (pre-ride) from the bottom of the trail and shuttle you to the top, eliminating the 6-12 mile(road) pedal back to town. Your vehicle awaits you at the end of the ride.
I still have questions about specific trails. Where should I go?